Where this policy applies
This notice explains what wau88 does with the information you hand over when you register, deposit, play and withdraw. It covers wau88.club, the wau88 Android app and the 24/7 Live Chat desk. Payment pages run by Touch ’n Go eWallet, DuitNow, FPX Online Banking or your own bank sit outside it, because those providers handle your details under their own notices.
One rule shapes everything below: wau88 collects what a task needs and nothing more. If a field on the registration form looks unusual, the section further down explains why it exists. Where you see a choice, the choice is real, and saying no to marketing will never block a withdrawal.
The records we hold after you register
Four groups of records build up once an account exists. The middle column is the plain description, the right column is how long each one stays on file.
| Record group | What it includes | How long it stays |
|---|---|---|
| Account profile | Full name, national ID or passport number, date of birth, mobile number, address | While the account is open, then as long as Malaysian tax rules require identity records |
| Money trail | Deposit amount, payment method, reference number, time stamp, withdrawal requests | Kept after closure for audit and dispute checks |
| Play history | Bets, rounds, session length, device type and IP address | Held while the account is active, then shortened |
| Support notes | Live chat transcripts and any document you upload | Kept so the next agent can pick up the same case |
Nothing in this table is bought from a third party. Every row starts with something you typed, uploaded or generated while logged in.
Why each record exists
Records at wau88 are used for five jobs. None of them involve selling your details to anyone.
- Running your account. Confirming that you are 18 or older, keeping one account per player, and restoring access when login details are forgotten.
- Moving money. Matching a deposit from Touch ’n Go eWallet, DuitNow or FPX to the correct player, and sending a withdrawal to the person who owns the account.
- Applying bonus terms. Checking that the 10× wagering on the 110% welcome bonus, capped at RM650, is met before bonus funds are released.
- Spotting abuse. Duplicate accounts, stolen payment details, chargebacks and unusual betting patterns get flagged before they cost other players money.
- Meeting legal duties. Transaction records and identity checks are kept, and where the law requires it, reported to the relevant authority.
Cookies on wau88 and what each one does
Cookies are small files your browser stores so the site remembers you between pages. wau88 uses four kinds. The lobby will not stay signed in with the first two switched off, so those are not optional.
| Type | What it does | Optional? |
|---|---|---|
| Session | Keeps you signed in as you move from the lobby into a game and back | No |
| Security | Recognises your usual device and flags a login from a new one | No |
| Preference | Remembers language, ringgit display and sound settings | Yes |
| Measurement | Counts page visits so we know which guides are actually read | Yes, through browser settings |
Clearing cookies signs you out and resets your game filters. Blocking measurement cookies has no effect on account access or withdrawals.
Verification before your first withdrawal
wau88 checks identity once, before the first payout rather than at sign-up, so nobody waits days for a small deposit to clear. The steps run in this order.
- Send one photo ID. A national ID card (NID), passport or driving licence is accepted. The name on the document must match the account name exactly.
- Wait for the review. Documents are checked within 2 hours. If a corner is cropped or the photo is blurred, an agent messages you in live chat instead of rejecting the request outright.
- Request the payout. Withdrawals start at RM150, and the first one usually lands in about 2 hours, up to RM7,000 a day.
The ID copy is used for verification only. It is stored apart from gameplay data, never used for marketing, and never passed to the game studios whose titles you play.
Who else sees your details
wau88 does not sell player data, and no outside company is given your full profile for its own use. Sharing is limited to the tasks below.
- Payment channels. Touch ’n Go eWallet, DuitNow, FPX Online Banking and bank transfer receive the amount, the reference number and the account name on the transfer.
- Game providers. Studios such as CQ9, Evolution, Sexy Gaming, Red Tiger, Spribe, JDB and JILI receive a player ID and round data. They do not receive your name or ID number.
- Live chat platform. Transcripts are stored so the same case can be reopened days later.
- Lawful requests. Records are released to regulators, auditors or police only when a valid legal request is served, and every release is logged.
How long we keep things
Closing an account stops marketing the same day, but it does not wipe everything at once. Deposit and withdrawal records stay because tax and anti-fraud rules need a trail. Identity copies are deleted once that duty ends.
Play history is kept in a shortened form for dispute checks, since a full session log is not needed for that. To close an account, or to ask what is still on file, message live chat and the request is logged against your player ID.
Your rights as a player in Malaysia
Malaysia’s Personal Data Protection Act 2010 gives you a set of rights over the data wau88 holds, and wau88 applies them to every account regardless of where you log in from.
- Ask for a copy. You can request a summary of the profile, transaction and support records linked to your account.
- Correct what is wrong. A changed mobile number or home address is updated in live chat after a short identity check.
- Withdraw consent for marketing. Bonus messages from wau88 stop as soon as you say so. Account notices still arrive.
- Ask who received your data. We list the payment channel and game providers involved in your recent transactions.
- Close the account and ask for deletion. Anything not held for a legal duty is removed, and you are told what stays and why.
Requests are handled in live chat, and larger ones are confirmed in writing once identity is verified. No fee is charged for a copy or a correction.
How we protect the data
Traffic between your device and wau88 is encrypted, and passwords are stored hashed rather than in readable form. Staff see only the fields their job needs: an agent handling a withdrawal sees the money trail, not your gameplay history. Verification documents sit in a separate store with its own access list.
No system is perfect. If a breach ever exposed player records, affected accounts would be told what was taken and what to change, and the incident would be reported where the law requires it.
When this policy changes
This page is updated whenever a payment method, game provider or legal duty changes. A revised version takes effect when it goes live here. If a change affects how data you already gave us is used, a note appears in live chat and on your account dashboard before the new rule applies.
Reaching the wau88 support desk
Live chat is the only contact channel, and it runs 24/7 from the button on your dashboard. Tell the agent what you need: they can confirm what is on file, update a phone number, or explain why a document was rejected. Basic questions about login, deposits and withdrawals are also answered in the help centre at /faq/.
Ready to check your own settings? Log in and open your profile to review what is stored, or create an account first at wau88 register.